BOOKING TERMS & CONDITIONS

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These Terms and Conditions apply to any booking that may involve Elevate Charters Limited (herein referred to as “us”, “we” or “our”), including booking through agencies that involve any of our vessels.

 

YOUR CONTRACT

By securing your booking with a deposit, you are legally bound to the Terms and Conditions herein. The contract exists from the time of deposit until the end of the charter (being that all individuals beside crew members are ashore at their predetermined final destination). You are deemed to have read, understood, agreed to and accept the Terms and Conditions. The person in charge of the booking (“Primary Charter Guest”) for the vessel is agreeing to the Terms and Conditions on behalf of all the guests for that specific charter (where “you” or “your” is used it refers to the Primary Charter Guest and all guests covered by the booking).  

 

A 25% DEPOSIT IS REQUIRED TO CONFIRM YOUR BOOKING. BALANCE DUE 14 DAYS PRIOR TO DEPARTURE.

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YOUR BOOKING PRICE

By placing a deposit you are agreeing to the quotation invoice. The prices for our services are in New Zealand Dollars. Prices are accurate at the date of quotation and can be subject to change. A 25% deposit is required to confirm your booking. The balance of the price of your booking must be paid at least 14 days before your departure date. If a booking is made less than 14 days before the departure date the full fee must be paid, unless prior arrangements are agreed upon by us. If the balance is not paid in time, we may cancel your arrangements and retain your deposit. Please pay via credit card or make bank transfer/ automated payment on receipt of booking invoice.

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IF YOU CHANGE YOUR BOOKING

If, after our confirmation invoice has been issued, you wish to change your arrangements in any way we will do our utmost to make these changes, but it may not always be possible. Any request for changes to be made must be confirmed by the Primary Charter Guest. Requests for changes to your booking should be sent to info@elevatecharters.com. 

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IF YOU CANCEL YOUR BOOKING

You may cancel your arrangements at any time. Written notification of cancellation from the Primary Charter Guest must be received at info@elevatecharters.com. Cancellation will be effective on the date it is received by us. Cancellation charges are payable as set out below.

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CANCELLATION AND DEPOSIT REFUND POLICY:​

60 or more days before the charter date: 100% REFUND OF DEPOSIT (less bank fees)

30 or more days before the charter date: 50% REFUND OF DEPOSIT (less bank fees)
Less than 30 days before the charter date: DEPOSIT NON-REFUNDABLE

Less than 14 days before the charter date: ALL PAYMENTS ARE NON REFUNDABLE

 

Note: If the reasons for your cancellation are covered under the terms of your insurance policy, you may be able to reclaim these charges via your insurance company. Your deposit is not refundable except in the instance of one of the following:

• We agree in writing that a deposit is refundable

• If the vessel becomes unfit for the booking (in the case of a mechanical breakdown), or due to adverse weather conditions, a portion of the deposit may become refundable or sufficient alternative date or vessel is agreed upon. Alternative vessel is covered under our terms and conditions.

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IF YOU ARRIVE LATE FOR YOUR CHARTER 

If the start of the charter is delayed because you arrive late, there shall be no refunding of costs. The charter will continue with the original schedule and return at the time in your booking.

Should you wish to extend the charter to make up for the late departure you can, subject to boat availability, and will be charged the additional amount based on our rates as published on the website.

 

IF WE CHANGE OR CANCEL YOUR CHARTER 

The arrangements for bookings can be made many months in advance and it is sometimes inevitable that changes or cancellations may need to be made. We reserve the right to make such changes should they become necessary. Most of these changes will be minor and we will advise you of them at the earliest possible date. We will not cancel your arrangements less than 14 days before your departure date, except for reasons of Force Majeure, vessel mechanical problem or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements and have had to cancel them before the booking is due to start, you can: 

Accept our offer of a replacement booking (alternative date or alternative vessel).

In the event that your booking is cancelled by the skipper or operator due to weather conditions, a Rain Check (replacement or postponed charter – subject to availability) may be offered. No refund will be made. 

There will be no compensation nor a replacement booking be offered where the change or cancellation is due to Force Majeure. “Force Majeure” means unforeseeable and unusual circumstances beyond our control. Such circumstances or events include (but are not limited to) war or threat of war, riot, civil strife, industrial dispute, unavoidable technical problems with transport, closure or congestion of airports, terrorist activity, natural or nuclear disaster, fire and adverse conditions.  

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BOOKING TERMINATION AND INDEMNITY 

You must accept responsibility for the proper conduct of yourself and any members of your party. We reserve the right in our absolute discretion to terminate without further notice the booking arrangements of any client who refuses to comply with the instructions or orders of our crew or whose behaviour or competence in our opinion is likely to cause distress, damage, danger or annoyance to the crew, other customers, staff, any third party, any person or to property. Upon such termination our responsibility for your booking ceases and we shall not be liable for any extra costs incurred by you. You agree to be responsible for and to replace or make good any damage to the vessel or operator caused by any of the guests under your booking. The skipper shall be responsible for the running of the vessel and for the safe navigation of the vessel and the guests will abide by his or her decisions with regard to sailing, navigating, anchorage, locations for activities and the like. Use of any illegal substances will result in instant termination of the booking, forfeiture of any monies paid and possible further criminal charges.

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LIABILITY AND RISK 

You must ensure that you and any members of your party are aware of the risks that may arise from your booking. Activities may include general boating, sailing, swimming, stand up paddle boarding, kayaking, windsurfing, kiteboarding, foilboarding, fishing, snorkelling and scuba diving, jet skiing and other sporting and outdoor activities. You and all members of your party must be competent to use sporting equipment required for any such activity and exercise all due care and attention when doing so. You and your party engage in activities and the use of sporting equipment entirely at your own risk and we shall not be liable in the event of injury or death resulting from any such activity. We strongly recommend that all guests have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking any such activity. 

In cases where we act as agent for any vessel, the Primary Charter Guest and all members of the party must assume the risk for any sporting and general outdoor activity, in accordance with the individual companies’ booking terms and conditions and we shall have no liability whatsoever in respect of any such activity.

We shall not be liable for delay or disruption in respect of your booking of any vessel and any dispute arising from such delay or disruption, or from the delivery or quality of food or beverages provided for any such vessel shall be the responsibility of the provider thereof in accordance with their individual booking terms and conditions.

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DESTINATIONS

The course of the vessel taken during the booking is at the sole discretion of the skipper in conjunction with Maritime Law, Local Harbour By-Laws and Tour Operators Law. No guarantee is given or implied by Elevate Charters Ltd that travelling to a destination outside of those offered on our website is possible but every effort will be made to meet destination requirements.

 

ALCOHOL 

In regards to BYO, please feel free to bring your own favourite drinks of choice.

With prior arrangement and payment, we can also purchase on your behalf and chill down your selected beverages prior to your arrival.  We do not offer alcoholic beverages for sale while onboard or on charter.

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SOCIAL MEDIA

Photos taken by us can be used for social media purposes. If you do not want us to take photos please notify us prior to boarding. We will happily send you any photos that we have taken on your charter, send a request to info@elevatecharters.com. However, we do not have the ability to control what happens with media taken by your guests and this will need to be settled between the guests and the Primary Charter Guest.

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IF YOU HAVE A COMPLAINT

If you have a problem during your booking, please inform a relevant crew member immediately, who will endeavour to put things right. If your complaint is not resolved locally, please follow this up during or within seven days of your booking in writing to info@elevatecharters.com, giving your booking reference and all other relevant information. It is strongly suggested that you communicate any problem to crew without delay while still onboard. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on the booking and this may affect your rights under this contract. It is unlikely that you will have a complaint that cannot be settled amicably between us during your booking. However disputes to do with this contract which cannot be settled amicably may (if you wish) be referred to an independent Arbitrator agreed to by both parties. This will be done to ensure an outcome can be achieved with a minimum cost to both parties.